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Featured Clients

• Sage
  Sage is a global company providing business software and services to small and medium sized businesses.
  
• Healthcare Partners
  HealthCare Partners provides locum tenens & permanent physicians for healthcare facilities nationwide.
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• Volvo Construction Equipment
  Volvo Construction Equipment is one of the world’s largest manufacturers of construction machines.
  
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  Pathways Home Health & Hospice
  Pathways is a community based, not-for-profit organization that provides health services at home to families in the San Francisco Bay Area.
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  Blue Ridge Capital
  Blue Ridge Capital is a real estate investment company targeting retail center properties in the Southeast.
  
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  Penton Media
  Penton's market leading media products are produced by industry experts needed by millions of business professionals who are advancing their fields.
  
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  ExpoNation
  ExpoNation is a full-service, national event production and management company.
  

Consulting | Implementation Services

Choosing an implementation partner is as important, if not more so, than your choice in the software itself. At Contactivation, we take great pride in our proven implementation methodology for CRM and other software systems, which is reflected in our outstanding customer satisfaction record.

Our consultants will work closely with your team to design, optimize, and deliver a solution that best meets the needs of your business and your users.

Only Contactivation has the experience to manage your project proactively and help you obtain the greatest possible return on investment. Let us add you to our growing list of success stories.

Our Consulting/Implementation services include: business process analysis, workflow optimization, system planning and design, project management, system configuration, data modeling, and application development.

Training

Training plays a key role in the implementation of any software system. Effective end user and administrative training helps achieve the highest levels of end user satisfaction and IT self-reliance. The experienced training staff at Contactivation offers end user, administrative, and development training for all the software systems we support.

End User Training – We will design a user training plan that makes effective use of your staff time and provides a comprehensive and customized experience for your users. Choose from full-day classroom training or multiple ½ day classroom sessions to be delivered at your site. We also offer on-line refresher and advanced courses, as we firmly believe that ongoing training ensures that you continue to maximize your software investment for years to come.

Administrative Training – We offer administrative training in a classroom environment at your location.

Developer Training – Developer courses are held in our Alpharetta facility on an as-needed basis.

Support

Prompt and accurate support is critical to the long term success of any system. When your system has a problem, you need it fixed now… not after an hour of waiting on hold to finally be connected to a technician that knows less than you do. At Contactivation, we understand your support needs and offer the most responsive and flexible support options available, all with a personal touch.

Our support reps provide assistance via telephone, e-mail, web portal, and real-time remote desktop environment. Our support staff will get to know your system and your IT staff, so when any of them contacts us for assistance, they will be connected with a person they know and trust on a first name basis.

Integration | Custom Development

The term “systems integration” conjures up a negative reaction from most IT and business professionals, and with good reason – most systems integration projects fail to deliver what was promised. They are often delivered late and beyond budget…if they are ever delivered at all.

At Contactivation, we understand this, and we have developed a process that helps minimize the risks that condemn many integration projects while maximizing the value obtained from a unified view of information. Whether you want to integrate your CRM data with a well-known ERP system or a legacy MRP system that runs on a database platform that nobody has ever heard of, Contactivation has the tools and knowledge to get the job done right, on time, and on budget.